Frequently Asked Questions

Find answers to common questions about Modly's AI-powered assistants and moderators

🚀 Getting Started

💻 Web Assistant

🤖 Discord Moderator

📱 Telegram Moderator

🧠 AI & Knowledge Management

⚙️ Configuration & Management

🔒 Security & Privacy

💰 Billing & Plans

🛠️ Technical Support

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Frequently Asked Questions

Table of Contents

🚀 Getting Started

What is Modly?

What platforms does Modly support?

How do I get started with Modly?

💻 Web Assistant

How do I add the Web Assistant to my website?

Can I customize the appearance of the chat widget?

Can I restrict which websites can use my chat widget?

What file types can users upload to the chat widget?

🤖 Discord Moderator

What moderation features does the Discord bot provide?

How do I add the Discord bot to my server?

Can I customize the moderation rules?

📱 Telegram Moderator

What can the Telegram bot do?

How do I set up the Telegram bot?

Does it work with both channels and groups?

🧠 AI & Knowledge Management

How does the AI learn about my business/community?

What file types can I upload for the knowledge base?

Can I update the AI's knowledge base after deployment?

What AI model does Modly use?

⚙️ Configuration & Management

How do I manage multiple assistants?

Can I have different assistants for different purposes?

How do I customize my assistant's personality?

Can I see analytics and usage statistics?

🔒 Security & Privacy

How secure is my data?

Who has access to my assistant's conversations?

Can I control which domains can use my web assistant?

💰 Billing & Plans

How does pricing work?

What does 'Bring Your Own API Key' mean?

Do I pay for AI API usage separately?

What are the message caps for each plan?

Why is there a message cap if I use my own API key?

What happens if I exceed my message cap?

How do I get an OpenAI API key?

🛠️ Technical Support

What if I need help setting up my assistant?

Are there API integrations available?

What happens if my assistant goes offline?

Can I export my data?

Still have questions?